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CUSTOMER SERVICE

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About Our Products

Our mission is to provide the right products for success during college. From move-in to graduation, this site will always have the proper products approved by your campus. Even better, we ensure style, fit, service and durability, all supported by our Guarantee 'til Graduation. When you shop at OCM, you are shopping the exclusive, trusted source for colleges nationwide and over 6,000,000 families who have shopped with us before. Thank you!

Place an Order

We want to make the process of ordering as easy as possible so OCM offers our customers the below 2 options for order placement.

  1. On the www.ocm.com website.
  2. Call us at 1-866-847-7365.

FAQ

About My Order

When will I receive my order?

Orders usually arrive within 5-9 days of the time you place your order. Orders received by the deadline should arrive by the time you go to school. Call us at 1-866-847-7365 if you want to order after the deadline. We usually can do this too!

Can you ship my order to school?

We ship orders home for two reasons. First, most parents and students we have contacted like to check the box and wash their linens before school. Second, many campus mailrooms are not open prior to move-in or ready for packages. Once the school year begins, we can have orders delivered to residence halls and mailrooms at no additional charge beyond routine shipping costs.

Why is my promo code not working?

OCM takes part in a variety of promotions and discounts. Please make sure to check the promotional period for your promo code as well as any restrictions on products for the promo. If you would like to sign up for the most current promotions, you may enter your email address here: at bottom of the page If you are still having problems with your promo code, feel free to reach out to us at 1-866-847-7365.

Can I update my address?

We will make every effort to accommodate updating your address. Please reach out to us at 1-866-847-7365 to do so.

Can I cancel my order?

To provide the best service to our customers, we start processing orders immediately. Due to this, we cannot guarantee that we are able to cancel an order once it has been placed.

How soon do I have to order?

We ask that you respond quickly because it ensures you get your first choice of color. However, we can take orders until just before move-in.

Where is my order coming from?

OCM fulfills over 90% of the items you can order for your student. For some items, especially larger appliances, we work with experienced partners whose products are approved for residence hall use.

Why am I receiving similar offers from other sources?

There are companies that wish to make money by masquerading as the school despite no formal affiliation. We have been working with the schools directly for over 30 years. When you order from this site, you are choosing the service that schools have been formally partnered with since 1981.

What do you do with my information?

OCM takes your privacy seriously, as well as the protection of any information you submit to our site. For discussion of the ways we protect your privacy, please refer to our Privacy Policy here.

How long does it take to process my order?

Orders usually arrive within 5-9 days of the time you place your order. Orders received by the deadline should arrive by the time you go to school. Call us at 1-866-847-7365 if you want to order after the deadline. We usually can do this too!

Shipping & Delivery

Can I ship this directly to the school?

We always like to recommend that you check with your school before shipping a package directly to them. In some cases, your school may not be accepting packages at certain times. In a lot of cases, we offer campus distribution programs where you can have your order waiting for you on campus when you arrive.

Where will my student have to pick up their package?

If your order is part of our campus distribution, we will update you once we have finalized details with your school. Your student will also receive a notification for pick up or distribution information. When placing an order, please make sure your email addresses and phone numbers are correct on your order to ensure proper notification.

How long does it take to ship?

We start processing orders immediately. In most cases, an OCM fulfilled product ships the next business day. For orders with expedited shipping placed before noon, OCM fulfilled orders ship same day. For standard shipping, you should expect your order in 5-9 business days. We also offer expedited shipping for an additional cost if you need your order sooner.

Can packages be delivered same day?

While we start processing orders immediately we cannot deliver same day. We try to get this to you as soon as possible. With that being said, we do offer services from our carriers that offer next day service.

Can I ship my package next day?

We offer Express shipment option, which delivers within 1-2 business days within the Continental US.

Can I ship my order to a P.O.Box #?

Carriers today can only deliver to actual physical address and cannot deliver to a PO Box.

Products & Promo Codes

Which items are most popular?

Over 70% of responding parents and students select a Value Pak. You get FREE SHIPPING and discounts on the contents too. The most popular Pak by far is the Complete Campus Collection Value Pbak bedding set. Additional items ordered most are the Shower Pak and the Quick Fix Pak. All our sleep Value Paks bedding sets have TWO sheet sets so you'll always have a change of sheets handy, plus you get two different styles.

What color sheets do you have?

We are pleased to offer at least 50 solids AND PATTERNS this year , including new stripes and plaids! Can I mix colors in my Value Pak? Absolutely. We have displayed over 50 popular color combinations. Pick the Pak that you like best! If you don't see your desired color combination, please call us at 1-866-847-7365 and we'd be glad to help you place your order.

Are OCM products guaranteed?

Absolutely, all our products are first quality and "guaranteed 'til graduation." If you are not satisfied for any reason, simply contact us for a refund.

Are OCM partner fulfilled products guaranteed?

Yes, we guarantee our vendor items with some hardware and software exclusions (See product descriptions). We will do our best to resolve any issues you may have. Simply, contact us and we will work with you towards a resolution.

Do your memory foam topper and egg crate pad meet fire safety requirements?

Absolutely, our products are in accordance with the fire safety policies outlined in CAL-117 -- California Technical Bulletin 117 which specifically addresses requirements for flame retardants in polyurethane materials. This is considered the industry standard for mattress toppers. CTB-129 is a separate requirement for mattresses and does not pertain to mattress toppers.

Can I use an expired promo code?

Unfortunately, we are only able to use current promo codes for placing orders. To receive the most up to date promo codes and discounts, please provide your email address at the bottom of the page.

Can I have a promo code?

To receive the most up to date promo codes and discounts, please provide your email address here.

Will my diploma fit in the frame?

Because of our partnership with your school, you can be confident that your diploma will fit the frame. As some schools have multiple sizes, please be sure to check the product description for exact sizes when choosing the correct frame. We are always here to help if you have any specific questions.

Returns & Exchanges

Do you handle returns?

100% Satisfaction Guarantee! If for any reason you are dissatisfied, simply return your purchase for a full refund.

How does this work with my credit card and what will I see?

Return and Exchange follow similar steps. Return the item back to:
OCM
Attn: Returns
305 W Commerce St
Chambersburg PA 17201

Once your item is received at the OCM Returns department a credit for that item(s) will be applied to the credit card provided and should show up on your credit card bill's next billing cycle.

What if I pay by PayPal. How will I be refunded or manage my exchange?

If you pay by PayPal, you will be credited back to your PayPal account in the event of a refund. If you want to exchange an item, your PayPal account will be credited upon return of your item(s). We apologize for the inconvenience, but because legally we have no access to your PayPal information, we have no way to charge your PayPal account for the replacement item. replace your item(s); . You will be responsible for placing a new order with the item(s) you wish to purchase in exchange. Besides... You should never give out your PayPal information to anyone!

What is the status of my refund?

In most cases, you will be refunded in the same manner that your order was paid for. For credit card and PayPal refunds, please allow for 72 hours for the refund to process. In some cases, your financial institution may take longer to post it to your account. For check refunds, please allow for 7-14 business days to receive. Check refunds will be processed and mailed via USPS.

General Questions

Am I calling the school?

Not directly, the school has chosen OCM to provide this service for them. We are the approved provider for more than 900 schools as their official partner providing college-approved merchandising from move in through graduation.Click to learn more.

Is OCM located on campus?

We have been chosen by the school to be an online extension of their work with students. We are not located on campus but work directly with representatives on campus, providing college-approved merchandising from move in through graduation. Click to learn more

What is a specially sized bed?

A specially sized bed on campus is longer than your bed at home (usually 6-8 inches). Our sheets have been custom made to fit any dorm bed. Some sites and stores may claim they sell dorm bedding, but these are the only linens endorsed by the university, guaranteed to fit, and last until graduation.